LaFontaine Nissan Troy

Automotive Service Manager - Troy, Michigan, United States

Automotive, Customer Service Manager, Management, Service Manager, Service

Troy, Michigan, United States

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job description

AUTOMOTIVE SERVICE MANAGER

Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The Service Manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers.

THE PERKS:

Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay

Skills, Qualifications, and Expectations:

Devote themselves to ensuring satisfaction to customers.
Determine management, production, and quality requirements by asking questions and listening.
Attending company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.

Education and Experience:

Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.

Essential Duties & Responsibilities:

Analyze process regularly to assure efficient and high-quality work.
Increase service technician productivity levels.
Provide excellent customer service for all customers whether external and internal
If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
Manage the service department so that it provides appropriate levels of profit.
Provide cost estimates for body damage and internal repairs.
Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.
Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
Require employees to keep the department clean, organized, and efficient.
Use professionalism, cordiality, and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Keep to expense and revenue goals as budgeted.
Increase the volume of service work through effective management of technicians and processes.
Create promotional campaigns in cooperation with the sales and parts departments.
Establish and maintain service follow-up programs.
Keep performance efficiency reports for service personnel and make them available as required to the General Manager.
Stay up to date with service department concerns through attendance at applicable training sessions.
Create monthly and annual goals for the service department in cooperation with the general manager.

Physical Requirements:

Surroundings-spend time indoors in air-conditioned areas.
Sitting-on a regular basis
Standing-on a regular basis
Walking-on a regular basis
Bending, twisting and/or stooping-on a regular basis
Kneeling and/or Squatting-on a regular basis
Lifting-over 50 lbs. infrequently
Reaching and/or lifting overhead-on a regular basis
Climbing-stairs
Repetitive hand/finger movement-on a regular basis
Grasping/grabbing with hands-on a regular basis
Pushing and Pulling-infrequently

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Business Development Representative - Troy, Michigan, United States

Automotive, BDC, Business Development, Call Center Representative, Customer Service

Troy, Michigan, United States

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job description

AUTOMOTIVE BUSINESS DEVELOPMENT REPRESENTATIVE/ CALL CENTER REPRESENTATIVE

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:

We are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world-class brand locations throughout Michigan. You will be trained in our lead management/sales and service approach to create a wonderful experience for our customers as you help them get connected with our sales and service team to provide them with excellent customer service.

You will be responsible for receiving and responding to web based electronic inquiries (leads), working with our existing customer data base, incoming sales and service phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources. The Internet Sales & Service/Business Development Representative will be evaluated based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale or service completion. You will utilize and/or learn both traditional and Internet-specific automotive sales and service processes.

As a Business Development Representative with LaFontaine, you can expect an hourly pay rate plus commission-based compensation, as well as training and a benefits package. Our comprehensive training program teaches you all about our business and our Business Development Center. We also support your career goals with long-term career options in sales, service and management; because we know our success comes from your success.

THE PERKS:

VERY Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay

Skills & Qualifications:

Must be able to build rapport with customers.
Must work well in a team atmosphere.
Excellent verbal, written and communication skills.
High degree of integrity and professionalism.
Strong work ethic demonstrated enthusiasm and an entrepreneurial spirit.
Ability to organize, prioritize and multi-task efficiently.
Ability to manage time effectively, work independently and be self-motivated.

Education and Experience:

High school diploma or GED certificate preferred.
One to three years related experience and/or training.
Or equivalent combination of education and experience.
Two years of experience in customer service (No Automotive Necessary)
Proficiency with MS Office applications including Word, Excel, and Internet Explorer.

Essential Duties & Responsibilities:

You will be responsible for receiving and responding to web based electronic inquiries (leads), working with our existing customer data base, incoming sales phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources.

The Internet Sales/Business Development Representative will be evaluated based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale. You will utilize and/or learn both traditional and Internet-specific automotive sales processes.

As a Business Development Representative with LaFontaine, you can expect an hourly pay rate plus commission-based compensation, as well as training and a benefits package. Our comprehensive training program teaches you all about our business and our Business Development Center. We also support your career goals with long-term career options in sales and management; because we know our success comes from your success.

Execute customer communications via email, telephone, and text, in line with standards and processes.
Set dealership appointments, achieve lead-to-Dealership conversion and sell products based on department standards.
Enter all prospect communications, notes, records, and customer appointment data into the CRM.
Maintain tracking boards showing Internet sales updated each day of the month.
Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received.
Attend regular sales meetings for both the dealership and the eSales department.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization’s facilities.

THE COMPANY:

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Office Lead Role - Troy, Michigan, United States

Accounting Officer, Automotive, Front Office Clerk, Office Assistant

Troy, Michigan, United States

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job description

AUTOMOTIVE LEAD ROLE

THE POSITION: The Lead Role assists in the fair representation of the financial condition of the company, implements controls to ensure compliance, and completes the activities necessary either personally or through subordinates.

THE PERKS:

Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay

Skills & Qualifications:

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.

Education and Experience:

Bachelor’s degree in accounting or related field preferred.
1-3 years of general office and accounting/finance experience.
1-3 years of dealership experience preferred.

Essential Duties & Responsibilities:

Assist, train, and mentor, with positive influence, all positions in the office.
Communicate effectively, with corporate, regarding cash needs.
Prepare daily bank deposit.
Prepare daily cash report.
Reconcile and replenish cash boxes and petty cash.
Post manual journal entries, counter tickets not posted by the computer system, and any other postings as required.
Maintain control of posted documents.
Post monthly standard entries.
Set up fixed asset and prepaid asset accounts.
Work with office staff to ensure timely completion of assigned tasks.
Prepare payroll on a timely basis, post payroll, and maintain payroll records.
Prepare tax reports, tax deposits and tax returns in a timely, accurate manner.
Maintain payables control: post invoices, prepare checks, and reconcile statements.
Post additions and modifications to inventory, both to manual stock record sheets and to the computer.
Administer charge-back program for late charges to inventory.
Reconcile inventories monthly and provide Business Manager with proposed adjustments.
Reconcile open cash weekly.
Reconcile select account monthly, prior to month end.
Assist in completion of annual review/audit.
Complete end-of-month accounting reports.
Keep an updated file of all job descriptions.
Prepare monthly floor plan report for use in commission calculations.
Prepare sales commission/chargeback detail reports.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization’s facilities.

THE COMPANY:

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Detailer - Troy, Michigan, United States

Automotive, Customer Service, Detail, Service

Troy, Michigan, United States

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job description

AUTOMOTIVE DETAILER

THE POSITION: The Detailer cleans the interior and exterior of New and Used vehicles for the lot and/or delivery to the customer.

THE PERKS:

Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay

Skills and Qualifications:

Valid Driver’s License
Ability to complete tasks on your own as well with a team.
1 or more years of detailing experience
Good work ethic organized, and positive attitude are a must.

Education and Experience:

Use of a polishing wheel preferred.
One year of related experience preferred.

Essential Duties & Responsibilities:

Wash vehicle, using cleaning solution, water, cloths, and brushes.
Clean engine to remove grease and other materials.
Buff/Polish paint as necessary.
Apply special purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, following recommendations of the product’s manufacturer.
Complete all training as directed by supervisor.
Complete OSHA right-to-know training.
Follow policies and procedures as set forth in Employee Handbook.
Any other duties as assigned.

Physical Requirements:

The noise level in the work environment is usually loud.
Frequently required to bend, stoop, crouch, reach, scrub.
Frequently, exposed to exhaust fumes or other airborne particles.

THE COMPANY:

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Service Advisor - Troy, Michigan, United States

Automotive Service Advisor, Automotive, Customer Service, Service Advisor, Service Coordinator

Troy, Michigan, United States

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job description

AUTOMOTIVE SERVICE ADVISOR

THE POSITION: The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

THE PERKS:

Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay

Skills & Qualifications:

Problem Solving
Documentation and Repair Order Entry.
Solid knowledge of computers and proficient in web navigation.
Strong written and verbal communication skills.
Customer focused.
Ability to overcome objections.
Positive Attitude
Team Player
Excellent communication skills.

Education and Experience:

Ability to read and comprehend instructions and information.
Professional personal appearance.
High School Diploma or GED.
2 years or more experience.

Essential Duties & Responsibilities:

Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
Maintain the prescribed standard for “hours per customer repair order written.”
Greet customers in a timely, friendly, and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customers to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data.
Test-drive vehicle as necessary.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications.
Lift the hood of every vehicle and look underneath for potential additional repair needs.
If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
Notify dispatcher of incoming work.
Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval.
Establish each customer’s method of payment. Obtain approval of credit, if necessary.
Obtain customer’s signature on repair order; provide customer with a copy.
Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
Handle telephone inquiries regarding work in process and appointments.
Compare final invoice with original repair order.
Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
Deliver vehicle to customer and answer any questions.
Maintain follow up program on additional items found in need of repair.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Ensure that work areas and customer waiting areas are kept clean.

Physical Requirements:

Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Regularly required to stand, talk, and hear.
Frequently is required to walk and sit.
Is potentially exposed to exhaust fumes or other airborne particles.
Occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

THE COMPANY:

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Service Technician - Troy, Michigan, United States

Auto Technician, Automotive Technician, Automotive, Service Technician, Technician

Troy, Michigan, United States

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job description

AUTOMOTIVE SERVICE TECHNICIAN

Are you a technician interested in a TIERED Pay Plan, Longevity BONUS Program, On-the-Job training, and so much more? If so, this opportunity is for you! We welcome Technicians, Trainees and Apprentices to join the Highest Paying Dealership in the State!

THE POSITION: Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.

THE PERKS:

Competitive Compensation based on experience and Certifications (State and/or A.S.E.)
Technician Tiered Pay Plan (Pay rate increases based on flagged hours.)
Technician Longevity Bonus Program
Monthly Technician Hours Turned Contest
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay

Skills, Qualifications:

Devote himself/herself to ensuring satisfaction to customers.
Determine management, production, and quality requirements by asking questions and listening.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.

Education and Experience:

Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
High School Diploma or GED.
Michigan Mechanic Certification

Essential Duties & Responsibilities:

Receive repair orders from dispatcher and take to stall area.
Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
Diagnose the cause of any malfunction and perform repair as authorized.
Communicate with the Parts Department to obtain the needed parts.
Tag and save parts, turn in parts, if the job is under warranty or if requested by the customer.
Advise the service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time.
Document work performed.
Road-test vehicles to ensure repair has addressed the customer complaint.
Quality check work performed.
Attend training classes.
Keep abreast of factory technical bulletins.
Ensure that customers’ vehicles are kept clean.
Administer safety and housekeeping policies and procedures.
Understand and follow federal, state, and local regulations, governing service repair work.

Physical Requirements:

The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The employee is occasionally required to walk, sit, and talk or hear.
The employee must frequently lift and/or move up to 25 pounds, and occasionally lift weights up to 100 pounds.

THE COMPANY:

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Experienced Sales Consultant - Troy, Michigan, United States

Automotive, Sales Clerk, Sales Consultant, Sales Coordinator, Sales

Troy, Michigan, United States

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job description

AUTOMOTIVE EXPERIENCED SALES CONSULTANT

THE POSITION: Sales Representatives are responsible for selling automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers and closing sales.

THE PERKS:

Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay

Skills & Qualifications:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Education and Experience:

High School Diploma or GED
A valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.
Sales Experience Required.

Essential Duties & Responsibilities:

Greets customer on sales floor and determines make, type, and quality of vehicle desired.
Explains features and demonstrates operation of vehicle in showroom or on road.
Suggests optional equipment for customers to purchase.
Research availability of models and optional equipment.
Consults with Sales Manager when necessary; never allowing a customer to leave without first consulting with a sales Manager.
Works with the Sales Manager to compute and quote sales price, including tax, trade-in allowance, license fee, and discount, and requirements for financing payment of vehicle on credit.
Prepares all related paperwork and applications (e.g., sales slip, credit application, etc.).
Delivers new vehicle to customer. This process ensures that the customer understands the vehicle's operating features, warranty, and paperwork, and it lays the foundation for customer loyalty.
Maintains a prospect development system.
Remains knowledgeable of new products, features, accessories, etc.
Attends sales meetings and training sessions (at various locations) as scheduled.
Adheres to Company policies and procedures.
Meets, or exceeds, written forecast and projected sales numbers.

Physical Requirements:

While performing the duties of this job, the employee is frequently exposed to outside weather conditions.
Regularly required to stand, talk, and hear.
Frequently is required to walk and sit.
Is potentially exposed to exhaust fumes or other airborne particles.
Occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

THE COMPANY:

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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