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Automotive Detailer - Troy, Michigan, United States

  • Automotive, Customer Service, Detail, Service
  • Troy, Michigan, United States
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job description

AUTOMOTIVE DETAILER

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The Detailer cleans the interior and exterior of New and Used vehicles for the lot and/or delivery to the customer.

THE PERKS:

  • Competitive Compensation
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday Pay

Skills and Qualifications:

  • Valid Driver’s License
  • Ability to complete tasks on your own as well with a team.
  • Good work ethic organized, and positive attitude are a must.

Education and Experience:

  • Use of a polishing wheel preferred.
  • One year of related experience preferred.

Essential Duties & Responsibilities:

  • Wash vehicle, using cleaning solution, water, cloths, and brushes.
  • Clean engine to remove grease and other materials.
  • Buff/Polish paint as necessary.
  • Apply special purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, following recommendations of the product’s manufacturer.
  • Complete all training as directed by supervisor.
  • Complete OSHA right-to-know training.
  • Follow policies and procedures as set forth in Employee Handbook.
  • Any other duties as assigned.

Physical Requirements:

  • The noise level in the work environment is usually loud.
  • Frequently required to bend, stoop, crouch, reach, scrub.
  • Frequently, exposed to exhaust fumes or other airborne particles.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Parts Specalist - Troy, Michigan, United States

  • Automotive, Parts Counter Person, Parts Puller, Parts Sales, Parts dept
  • Troy, Michigan, United States
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job description

AUTOMOTIVE PARTS SPECIALIST

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The Parts Specialist sells parts to all available customers over the counter, through the shop or on the telephone.

THE PERKS:

  • Competitive Compensation
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday Pay

Skills & Qualifications:

  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills with strong attention to detail.
  • Excellent time management skills with a proven ability to prioritize and meet deadlines.
  • Proficient with Microsoft Office Suite and related software.
  • Proficiency with, or the ability to quickly learn, the organization’s HRIS and talent management systems.

(Payroll: Reynolds & Reynolds / Ignite; HR Compliance: KPA / VeraSuite)

Education and Experience:

  • High School Diploma or equivalent (GED).
  • One year in a vehicle parts department preferred.

Essential Duties, Responsibilities, Skills & Qualifications:

  • Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
  • Pull purchased parts from stock. If part is not in stock, determine availability and inform customer of expected date of arrival.
  • Answer telephone calls, providing price quotes and other information, capture customer name and phone numbers. Set up orders for daily shipment, delivery, or pick-up.
  • Verify “will-call” and “back-order” files weekly and return to vendors or stock those items not required. Assist the parts to service counter parts sales associate as necessary.
  • Order parts not in stock as approved by the Parts Manager.
  • Notify the customer and the Service Department when the parts arrive. Accept cash and credit payments. Keep cash register accurate.
  • Assist with organization and cleanliness of parts department.
  • Receive and stock incoming inventory. Verify receipts against purchase orders. Assist with periodic inventory vehicle counts as directed by supervisor.
  • Ensure merchandise displays are stocked, clean and appealing to customers. Complete all training as directed by supervisor.
  • Follow policies and procedures as set forth in Employee Handbook. Any other duties as assigned.

Physical Requirements:

  • Required to stand, sit, use hand to finger, handle, or feel.
  • Frequently is required to walk, stoop, kneel, crouch, crawl, reach with hands and arms, take and hear.
  • Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
  • Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

TIER2

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Automotive Assistant Parts Manager - Troy, Michigan, United States

  • Assistant Manager, Parts Manager, Parts dept
  • Troy, Michigan, United States
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job description

AUTOMOTIVE ASSISTANT PARTS MANAGER

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION:  The Assistant Parts Manager is responsible for assisting in running a profitable and efficient parts department. The Parts Manager will accomplish objectives using proper purchasing procedures, inventory control, staff utilization, pricing, merchandising, and advertising.

THE PERKS:

  • Competitive Compensation
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday Pay

Skills & Qualifications:

  • Excellent oral and written communication skills.
  • Ability to read and comprehend instructions and information.
  • Ability to use personal computer applications including word processing and spreadsheet software.
  • Current valid driver’s license and state sales license.

Education and Experience:

  • High school diploma or the equivalent.
  • 1-3 years in automotive parts department required. 
  • One year in a supervisory position preferred.

Essential Duties & Responsibilities:

  • Help Parts Manager forecast goals and objectives for the department and strive to meet them.
  • Help establish and maintain procedures to safeguard inventory.
  • Help the Parts Manager maintain appropriate inventory levels in accordance with industry standards.
  • Perform periodic inventory vehicle counts on a consistent basis.
  • Work with the Service Manager to ensure timely availability of parts needed.
  • Serve as liaison with factory representatives. Complete manufacturer meeting notes.
  • Help the Parts Manager prepare and administer an annual operating budget for the parts department.
  • Understand and stay informed of and comply with federal, state, and local regulations affecting parts sales.
  • Help the Parts Manager monitor parts department employees’ payroll records.
  • Handle customer complaints immediately and according to facility guidelines.
  • Help the Parts Manager develop sales promotions.
  • Understand and comply with federal, state, and local regulations that affect parts operations such as hazardous waste disposal, OSHA right-to-know and shipping regulations. Complete OSHA training and ensure completion of OSHA training by department employees.
  • Analyze sales, gross profit, expenses, and inventory monthly to maintain profit goals.
  • Assist in the collection of past-due accounts.
  • Complete all training as directed by management.
  • Follow policies and procedures as set forth in Personnel Policy Manual and other corporate policies.
  • Any other duties as assigned.

Physical Requirements:

  • Required to stand, sit, use hand to finger, handle, or feel.
  • Frequently is required to walk, stoop, kneel, crouch, crawl, reach with hands and arms, take and hear.
  • Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
  • Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

TIER3

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Automotive Porter-Detailer - Troy, Michigan, United States

  • Automotive, Detail, Driver, Porter, Service
  • Troy, Michigan, United States
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job description

AUTOMOTIVE PORTER/DETAILER

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: Detailing and helping organize our vehicle inventory are only a couple of the ways we do this. We are looking for a motivated person who is good at working on tasks on their own, but also works well with a team when needed. Previous dealership experience if great, but not necessary. Organized, energetic and being a positive person are key attributes to this job. If you think this sounds like you- we'd love to meet you. 

THE PERKS:

  • Competitive Compensation
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday Pay

Skills & Qualifications:

  • Current, Valid, Driver’s license; satisfactory Motor Vehicle Report (MVR) Required.
  • Ability to complete tasks on your own as well as with a team.
  • Good work ethic, organized and positive attitude are a must.

Education and Experience:

  • No retail experience is necessary.
  • High school diploma or the equivalent.

Essential Duties & Responsibilities:

  • Assisting our sales department in a variety of ways.
  • Detailing and helping organize our vehicle inventory.
  • Keep the New and Used Vehicle lots neat and orderly, moving cars as directed by management and in accordance with facility display standards.
  • Keep inventory vehicles clean as directed by management.
  • Clean interior and exterior of vehicles, including the trunks and glove compartments.
  • Police grounds of the dealership.
  • Wear company approved uniform.
  • Parking vehicles from service.
  • Cleaning the service department drive, write up area and shop.
  • Empty trash.
  • Drive shuttle.
  • Wash service customer vehicles.
  • Wash vehicle, using cleaning solution, water, cloths, and brushes.
  • Clean engine to remove grease and other materials.
  • Apply special purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, following recommendations of the product’s manufacturer.
  • Assist technicians with keeping the service department clean and organized.
  • Assist with property maintenance and appearance.
  • Greet customers immediately in a courteous and friendly manner.
  • Complete all training as directed by supervisor.
  • Complete OSHA right-to-know training.
  • Follow policies and procedures as set forth in the Employee Handbook.
  • Any other duties as assigned.

Physical Requirements:

  • The noise level in the work environment is usually loud.
  • Frequently required to bend, stoop, crouch, reach, and handle tools.
  • Requires the ability to lift 40 pounds of material.
  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle repair facility.
  • Frequently, exposed to exhaust fumes or other airborne particles.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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Automotive Heavy Service Technician - Troy, Michigan, United States

  • Automotive Technician, Automotive, Heavy Equipment Mechanic Technician, Heavy Equipment Operator, Heavy Equiptment
  • Troy, Michigan, United States
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job description

AUTOMOTIVE HEAVY SERVICE TECHNICIAN

Are you a technician interested in a TIERED Pay Plan, Longevity BONUS Program, and so much more? If so, this opportunity is for you! We welcome Technicians, Trainees and Apprentices!

THE POSTION: Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. Specializes in Engine, Transmission and Drive Line repairs.

THE PERKS:

  • Competitive Compensation based on experience and Certifications (State and/or A.S.E.)
  • Technician Tiered Pay Plan (Pay rate increases based on flagged hours.)
  • Technician Longevity Bonus Program
  • Monthly Technician Hours Turned Contest
  • Employee Referral Program
  • Employee Discounts on Sales and Service
  • Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
  • Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
  • 401(k) and Employer Match
  • Holiday Savings Program with Employer Match
  • Paid Time Off
  • Holiday Pay

Skills, Qualifications, and Expectations:

  • Devote himself/herself to ensuring satisfaction to customers.
  • Determine management, production, and quality requirements by asking questions and listening.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company’s non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.

Education and Experience:

  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent communication skills.
  • Ability to meet company's production and quality standards.
  • Michigan Mechanic Certification

Essential Duties & Responsibilities:

  • Receive repair orders from dispatcher and take to stall area.
  • Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
  • Diagnose cause of any malfunction and perform repair as authorized.
  • Communicate with the Parts Department to obtain needed parts.
  • Tag and save parts, turn in parts, if the job is under warranty or if requested by the customer.
  • Advise service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time.
  • Document work performed.
  • Road-test vehicles to ensure repair has addressed the customer complaint.
  • Quality check work performed.
  • Attend training classes.
  • Keep abreast of factory technical bulletins.
  • Ensure that customers’ vehicles are kept clean.
  • Administer safety and housekeeping policies and procedures.
  • Understand and follow federal, state, and local regulations, governing service repair work.

Physical Requirements:

  • The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
  • The employee is occasionally required to walk, sit, and talk or hear.
  • The employee must frequently lift and/or move up to 25 pounds, and occasionally lift weights up to 100 pounds.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

TIER1

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